Refund and Returns Policy

Return & Refund Policy

At Sameluxe, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Not show any signs of wear, damage, or misuse.

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or normal wear.

  • Items returned without original packaging or tags.

  • Final sale or clearance items (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, we'll gladly exchange it for the correct product at no additional cost.

Please contact us within 48 hours of delivery and include clear photos of the item and packaging.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, Sameluxe will cover the return shipping cost.

  • For returns due to a change of mind or personal preference, the customer is responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We'll resolve the issue as quickly as possible.

How to Request a Return

To start a return, please contact us with your order details.

📧 Email: sameluxe333@gmail.com
📱 WhatsApp: +92 339 4035533

Please include:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if applicable)

Cancellations

Orders can be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled and must follow our return process.

Need Help?

If you have any questions about our Return & Refund Policy, we're always happy to assist.

Email: sameluxe333@gmail.com
WhatsApp: +92 339 4035533

Shop with Confidence at Sameluxe

We are committed to providing premium-quality handbags and excellent customer service. Thank you for choosing Sameluxe. Your trust means everything to us. ✨