Shipping Policy

Thank you for shopping with Sameluxe. We are committed to delivering your order safely and as quickly as possible.

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales or peak seasons, processing may take slightly longer.

Shipping Time

Estimated delivery times:

• Local Orders: 3–7 business days

• International Orders: 7–15 business days

Delivery times may vary depending on your location and courier service.

Shipping Charges

• Free Shipping on qualifying orders (if applicable).

• Shipping charges for other orders will be calculated at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Delivery Information

Please ensure your shipping address and contact details are accurate before placing your order. Sameluxe is not responsible for delays or failed deliveries caused by incorrect shipping information.

Delays

While we strive to deliver orders on time, unexpected delays due to weather, customs, holidays, or courier issues may occur. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers may be responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. These charges are not included in the product price or shipping cost.

Need Help?

If you have any questions about your shipment or order status, please contact us.

Email: support@sameluxe.com

Thank you for choosing Sameluxe. We appreciate your trust and look forward to delivering luxury to your doorstep.